Frequently Asked Questions
Last updated: April 21, 2026
Everything below relates to products supplied strictly as research compounds for laboratory and research use only. Our materials are not intended for human or animal consumption. If your question isn't answered here, message us on WhatsApp or email [email protected].
What does "research use only" mean?
All of our products are supplied strictly as research compounds intended for laboratory and research use only. They are not drugs, supplements, food, or cosmetics, and are not intended or sold for human or animal consumption. By purchasing, you confirm the materials will be handled only in an appropriate research setting by a qualified individual.
Are your products lab tested, and how do I get the COA?
Yes. Our research compounds are lab tested for identity and purity. You can request the Certificate of Analysis (COA) for a specific product or batch directly via WhatsApp, and we will share the relevant documentation with you.
How do I place an order?
Ordering is simple and handled through WhatsApp. Message us with the research materials and quantities you need, and we will confirm availability, pricing, and your delivery details. Your order is finalized once it is confirmed on WhatsApp.
What payment methods do you accept?
Accepted payment methods are confirmed when you place your order via WhatsApp. [Client to confirm: list of accepted payment methods.]
Do you ship nationwide and to Southeast Asia?
Yes. We deliver nationwide across the Philippines and to selected destinations throughout Southeast Asia. Delivery options for a specific destination are confirmed at the time of ordering. [Client to confirm: full list of supported SE Asia countries.]
How are items packaged?
All orders are packaged discreetly, with no external branding or labelling that indicates the contents. Temperature-sensitive peptides are packed with appropriate insulation and cooling materials to protect their integrity during transit.
What is BAC water, and do I need it?
BAC (bacteriostatic) water is a sterile diluent commonly used in laboratory settings to reconstitute lyophilized (freeze-dried) peptide research material. Whether you require it depends entirely on your research protocol. We can advise on availability via WhatsApp. As with all our products, this is for research use only and not for human use.
How should peptides be stored?
For best stability, lyophilized peptides are generally kept cold and away from light, while reconstituted research material is typically refrigerated. Always follow the storage guidance provided with your specific product and your own laboratory protocols to maintain integrity.
How long does shipping take?
Confirmed orders are dispatched promptly on business days, and delivery time depends on your destination. We will share tracking details (where available) via WhatsApp so you can follow your shipment. [Client to confirm: typical dispatch and delivery timeframes.]
Can I return or get a refund on an order?
Opened or used vials are non-returnable for safety and integrity reasons. If your order arrives damaged or incorrect, we will replace or refund the affected item when reported within the stated window with supporting photos. Start any claim via WhatsApp.